Privacy Policy
Buunduu (“we”, “our”, or “us”) operates the Buunduu Cargo mobile application (the “App”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information.
1. Information We Collect
We may collect the following types of information when you use the App:
- Personal Information: Name and phone number (used for user registration, identification, and communications).
- Location Information: Real-time or device location to provide delivery, pickup, and tracking services.
- Photos and Media: Images you upload (for delivery verification, item documentation, or support).
- Device & Usage Information: Device model, OS version, app version, crash logs, and usage analytics for improving the App.
2. How We Use Your Information
We use collected information for the following purposes:
- Create and manage your account.
- Provide delivery and cargo services, including routing and tracking.
- Communicate with you about account activity, updates, and support.
- Analyze app usage and improve functionality and performance.
- Detect, prevent, and resolve technical issues, fraud, or abuse.
3. User Accounts & Login
Users register and log in using their phone number. We use phone numbers to authenticate accounts and to contact users when necessary.
4. Third-Party Services
We use third-party services that may collect or process information on our behalf:
- Firebase — authentication, analytics, and crash reporting.
- Google Maps — map display, geocoding, and routing functions.
- Google Analytics — app usage analytics and reporting.
Please note that these services have their own privacy policies and practices. Links to their privacy pages:
5. Data Retention
We retain personal data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and personal data by contacting us (see Contact Us below).
6. Data Security
We implement reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure — if you have concerns, contact us.
7. Children’s Privacy
The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, please contact us and we will take steps to delete such data.
8. Your Rights
You may have rights under applicable laws to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise your rights, contact us at the email below. We will respond in accordance with applicable law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the Effective Date above. Continued use of the App after changes indicates acceptance of the updated policy.
10. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, please contact:
Email: contact@buunduu.mn